If you wish to return an item, we offer a 14-day returns period from your purchase date *online purchases only. All items must be returned unworn and in original condition with all Lanes packaging and tags intact. A full refund will be made or an exchange can be made.
Special order items, bespoke items and items that have been resized or personalised cannot be returned or exchanged for credit.
Deposits are regrettably non-refundable.
Special order items include: Signet rings - Bespoke made to order in any finger size.
Wedding rings – Bespoke made to order in any finger size. Prices will vary according to type of precious metal, size and weight – please enquire for quotation.
Russian wedding rings – Bespoke made to order in any finger size. Prices will vary according to type of precious metal, size and weight – please enquire for quotation.
Please allow up to 5 working days approximately for refunds to show in your account. To make a return please contact us via email or phone 01263 713738.
We offer a full 12 month mechanical warranty on all watches starting from date of purchase. However, certain pre-owned watches may still be under manufacturer warranty, which could well exceed 12 months.
Warranty does not cover accidental damage, straps, bracelets or buckles. Warranty is void if crystal glass is broken and or signs of water damage, impact or misuse. Removal of the watch back without previous authorisation from Lanes Jewellery Ltd. will void your warranty. All warranty returns must be sent to us.
We accept all major credit card payments – Payments are to be made by the cardholder only via the integrated Sagepay secure online payment system. Foreign or international credit cards are not accepted. We do not accept card payments via telephone.
Upon request Lanes payment details will be emailed to you.
We can accept up to a maximum of £8500.00 in cash per purchase. (To comply with money laundering laws.